Privacy Policy

1. Introduction

At Soldie ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered sales automation platform.

By using Soldie, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Personal Data

When you register for Soldie, we collect the following personal information:

• •Account Information: Name, email address, company name, phone number
• •Billing Information: Payment card details (processed securely via Stripe)
• •Profile Data: Job title, industry, company size, preferences

2.2 Usage Data

We automatically collect information about how you interact with Soldie:

• •Campaign activity, email opens, clicks, and responses
• •Device information (IP address, browser type, operating system)
• •Log data (access times, pages viewed, features used)

2.3 Cookies and Tracking

We use cookies and similar technologies to track activity and store certain information. See our Cookie Policy for details.

3. How We Use Your Data

We use collected data for the following purposes:

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on:

• •Consent: When you agree to receive marketing communications
• •Contract Performance: To provide the Soldie service you've subscribed to
• •Legitimate Interests: For analytics, product improvement, and security
• •Legal Obligations: To comply with applicable laws and regulations

5. Data Storage & Retention

Storage Location: All data is stored on secure servers located in the European Union (AWS Frankfurt region), ensuring GDPR compliance.

Retention Periods:

• •Account data: Retained while your account is active + 90 days after deletion
• •Billing records: 7 years (legal requirement)
• •Usage analytics: Anonymized after 2 years
• •Marketing data: Until you unsubscribe + 30 days

6. Data Sharing & Third Parties

We do not sell your personal data. We share data only with trusted service providers who help us operate Soldie:

All third-party providers are contractually bound to protect your data and comply with GDPR requirements.

7. Your Rights (GDPR)

If you're in the EEA, you have the following rights:

To exercise any of these rights, contact us at privacy@soldie.io. We'll respond within 30 days.

8. Security Measures

We implement industry-standard security measures to protect your data:

• •Encryption: TLS 1.3 for data in transit, AES-256 for data at rest
• •Access Controls: Role-based permissions, multi-factor authentication
• •Monitoring: 24/7 security monitoring and incident response
• •Audits: Regular security assessments and penetration testing

In the event of a data breach, we'll notify affected users within 72 hours as required by GDPR.

9. Children's Privacy

Soldie is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we've inadvertently collected data from a child, contact us immediately at privacy@soldie.io.

10. International Transfers

While our primary servers are in the EU, some service providers may process data outside the EEA. In such cases, we ensure adequate safeguards through:

• •EU Standard Contractual Clauses (SCCs)
• •Privacy Shield certification (where applicable)
• •Adequacy decisions by the European Commission

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We'll notify you of significant changes via:

• •Email notification to your registered address
• •Prominent notice on our website
• •In-app notification upon login

Continued use of Soldie after changes take effect constitutes acceptance of the updated policy.

12. Contact Us